Installation

Credit and Costs

FM Protector Services

Driver ID and Business / Private Driving

FM Protector and your Contact List

FM Protector and your Remote Control

FM Protector and your Mobile Phone

FM Protector Events

Other FAQs

Installation 

How is the FM Protector unit (FM 4310i) installed?

A MiX Telematics approved dealer can professionally install the FM 4310i on-board computer. Installation is non-invasive. The FM 4310i is installed covertly making it difficult to locate in the event of vehicle theft.

Credits and Costs

Why do I need to buy credits?

A number of services available with FM-Protector will be charged for and paid for using credits.  As services are utilised, the relevant number of credits are deducted from your FM Protector credit balance. You don’t pay for what you don’t use, so you can determine what your credits are used for. Select “Update My Vehicle’s Profile” to set or change driving events and notification preferences. How long your credits last depends on how many notifications and requests are sent out.

What do I do if my credits run out?

Please purchase more credits online. Click on the GoTo menu and then click on the Purchase Credits Online menu item. Alternatively, click on the Credits link on the Live Tracking page. This will take you to the online payment facility which is a secure and convenient way to purchase additional credits.

Do I get notified if my credits run out?

If your credits run low you’ll receive SMS and/or email reminders to purchase additional credits. When your credits are finished, your FM Protector services will be temporarily suspended but FM Protector will continue to track your vehicle and display trips on the web maps.

How much does each FM Protector service cost?

When you access FM Protector services from this website the credit costs are shown next to each service.  The following is a general guideline on how these automatic services are billed: 

How much do AVL's cost?

The subscription contract covers all Automatic Vehicle Locations (AVL’s), historical and current access to the vehicles location on the website and email costs.          
           
Pay As You Go (PAYG) users/customers pay for the services as they use utilise the onsite credit system. AVL's are charged for with 0.1 credit = 0.005p (1/2p).        

Tip – check your FM Protector Credits Usage Report often to see how and when your FM Protector credits are used. This report is available on the Vehicle History Manager.

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FM Protector Services
 

How and where do I select the services I want?

FM Protector offers a wide range of services which you can select and customise. Choose only the services that you need on this website. Go to “My Profile” and select “Update My Vehicle’s Profile” and then “Event Settings”. Events and notifications can be changed at any time.

Can I change my username?

Once you have registered your username, it cannot be changed. You can, however, change your password via the “My Profile” menu. Vehicle and other personal details may also be changed.
 
What do I do if I forget my password?
 
When you set up your account, we require a security question and answer. If you forget your password, simply click on the “forgot your password” link and then enter your username and security answer. A new password will be emailed to the address you used to register on the FM Protector web site. 

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Driver ID and Business / Private Driving

Pair multiple remotes with one unit and identify which drivers have driven a vehicle. You have the ability to pair up to ten remotes per vehicle (one unit per vehicle) and therefore can view historical and live tracking for up to ten different drivers of one vehicle.

Set up your Driver ID feature as follows:

-       Sign in to the website

-       Go to MY PROFILE >> UPDATE MY VEHICLE’S PROFILE and click on ADVANCED SETTINGS to enable Driver ID

-       Go to MY PROFILE in the top navigation bar and select UPDATE MY VEHICLE’S PROFILE, then click on OTHER ACTIONS. Scroll down to the section on pairing new remotes and click on PAIR NOW.

-       Go to the physical vehicle within 20 minutes selecting the PAIR NOW option, click any button on the remote, and the voice prompt on the unit will announce “Remote Paired”

-       Go back to MY PROFILE in the top navigation bar and select CONFIGURE DRIVERS
This page will display your list of remotes paired with the unit

-       Click on ASSIGN DRIVER on the right to associate a driver with a remote control
Complete the pop up form with a driver name

To pair an additional Remote Control to your FM Protector unit: (optional)
You can either send a SMS message from any mobile phone to the unit or you can do this from the website.

To do this from the website, go to MY PROFILE in the top navigation bar and select UPDATE MY VEHICLE’S PROFILE, then click on OTHER ACTIONS.  Scroll down to the section on pairing new remotes and click on PAIR NOW. Follow the voice prompts – this will provide additional instructions and indicate that you need to click the OK button when confirming Driver ID.

To do this via mobile phone enter the 4310i's phone number and submit in the following format:

<XD 4310i access password> 14

Caution: When the SMS message is received by your 4310i unit, it will enter remote pairing mode so that you can pair a new remote control unit with it. Ensure that you go to the unit and pair the new Remote Control with it immediately. An SMS and e-mail message will be sent to the 4310i owner informing him/her that a new remote control unit has been paired. Note: the reply is sent to the 4310i owner and not to the cell phone from which the original SMS was sent.

To use your Business or Private Driving feature, when it comes to the point that you would normally press the OK button to confirm the Driver ID,  you would instead, press the red button for private driving use, and the green button for business driving use.  The system will automatically understand that if you press the red or green buttons instead of the OK button, you also are using Driver ID.

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FM Protector and your Contact List

What is a “contacts list”?

For each driving event you can create a list of people that will receive SMS or email notifications. 

What about my privacy?

You control who has access to your information. Cell phone location requests require the FM 4310i number and access code. When someone queries the location of a vehicle, email notifications will be sent to you. If you no longer want them to have the ability to query your vehicle, simply change your access code on this website. Go to “Update My Vehicle’s Profile” and then click on “Other Settings”.

What about the safety of my personal details?

All of your personal and vehicle details are stored securely on our site. You can share your username and code in order for others to view and manage vehicles. MiX Telematics will not disclose your details to third parties unless you desire it, as in the case of insurance proposes.

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FM Protector and your Remote Control

What can my remote control do?

Use your remote control to interact with the FM 4310i, administer self tests, arm your vehicle and send alerts. Use the alert button to send notifications.

How do I self-test the unit using my remote control?

When your vehicle is stationary, push the shift button followed by the OK button to begin a self test. Follow the voice prompts. Test results will be sent to you via SMS and/or email.

What is the alert button?

The orange button on your remote control is a child proof alert button. Slide down the safety strip and press the button to send an alert button notification. The contacts you specified on the FM Protector web site will receive an SMS and/or email notification, depending on which options you selected.

What does the alert button do?

Once pressed, an alert button notification SMS message is sent to your contacts without an explanation of why it has been activated. Contacts will receive an SMS with location details.

Can I use my remote control in emergencies?

You can send out alert button notifications in emergency situations. However, it is advisable not to use your remote control openly in a hi-jacking situation. Pressing the button in front of a volatile or violent person could provoke them further. Pressing the alert button does not notify emergency services.

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FM Protector and your Mobile Phone

What can I do with my mobile phone?

Interact with the system quickly and easily via your cell phone. All you need is the unit’s unique cell number. SMS your unit to request vehicle location, to top up airtime, test your system, set and re-set your odometer or access password, and pair remotes.

How do I activate these services?

You can send SMS messages from any phone, anywhere in the world where there is network coverage.  Send an SMS to your unit’s number with your access code and the correct number code.  See below for details.

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FM Protector Events

Harsh Braking Event

What is Harsh Braking?

Harsh Braking is the event that occurs when a vehicle slows down in a very short space of time. Not only can this be dangerous, but increases the wear and tear on various parts of your vehicle, for example the vehicle’s brakes.

How does the FM Protector record Harsh Braking?

The unit is setup to monitor speed over time. So Harsh Braking would be setup by recording by how much your vehicle slows down over a short period of time.

Can I determine how sensitive the event can be?

Yes. You can select from a couple of options in the Advanced Settings page, which allows the event to be more sensitive or less sensitive.

Harsh Acceleration Event

What is Harsh Acceleration?

Harsh Acceleration is when the vehicle speeds up too quickly. As is the case with Harsh Braking – not only can this be dangerous, but can have recognisable impact on your vehicle, especially when it comes to fuel usage.

How does the FM Protector record Harsh Acceleration?

As is the case with Harsh Braking, the unit is setup to monitor how fast your vehicle goes, over time. So Harsh Acceleration events are measured by calculating by how much your vehicle speeds up, over a short period of time.

Can I determine how sensitive the event can be?

Yes. You can select from a couple of options in the Advanced Settings page, which allows the event to be more sensitive or less sensitive.

Impact Detect Event 

What is the Impact Detect event?

An Impact Detect event is when the unit measures that there has been an impact with another object. The Event, as with other events, can be set up to send a notification to someone when this happens.

How does the FM Protector measure an Impact Detect event?

The unit calculates the amount of g-force exerted in the event of the vehicle colliding with something else. Based on that, if the g-force is above a certain threshold, the event is recorded.

Can I determine how sensitive the event can be?

No, you cannot.

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Other FAQs

How do I upgrade my FM Protector product?

The unit itself does not need to be upgraded, nor will you need to purchase another unit to receive additional advanced features. FM Protector will notify you about service and feature upgrades and explain how to upgrade your unit. As FM Protector is an evolving product, expect more exciting features to be available soon!

What happens if my vehicle is stolen?

At the moment, we do not offer a recovery service with this product, however this service may soon be introduced and you will be notified as soon as it becomes available. It is important to log into the system as soon as you suspect your vehicle has been stolen, to try and obtain the latest trip information and position of the vehicle, where available.

Why do I hear interference from my FM Protector speaker?

The interference you may hear, coming from the speaker, means that the Voice option is activated on your FM Protector.  Should you wish to activate or deactivate the speaker, it can be done by using the SHIFT > ORANGE BUTTON.

There are 3 possible modes that the speaker can be in:

Mode 1. Shift > Orange button : Voice activated

Mode 2. Shift > Orange button : Voice diagnostic activated ( you should not use this mode )

Mode 3. Shift > Orange button: Voice, (and) diagnostics deactivated.

If you hear interference coming from your speaker, it is most likely that you are in Mode 1.

In order to deactivate this, press the Shift > Orange button cycle twice, and you should hear that deactivation has now occurred. Keep in mind that the mode selection happens in a loop, so if you miss the option, keep toggling this option until you reach the deactivation mode again

Why do my notifications of events sometimes appear to come through incorrectly, if not at all.

If your vehicle is out of GSM coverage, any settings or updates, you've set up on the website and sent through to your vehicle, may not be delivered. A good check of this is to see whether the notification (sms and email) of the new settings that have been sent to your vehicle, have been delivered to your email inbox or to your mobile phone. If this has not happened, and you did not recieve the confirmation of new settings transferred to your unit / vehicle, the chances are that the vehicle was out of GSM coverage and therefore the sms with the new settings was not delivered successfully.

To resend the settings again, in your vehicle profile, please go to "Other Actions" and then click on the button that will send settings to your vehicle again.

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